Summary
OpenAI walks through new Insights features in the ChatGPT Enterprise admin console designed to help IT and business admins connect AI usage to actual business outcomes. The demo shows how admins can see who’s using ChatGPT, where tokens and credits are being spent, and how that usage breaks down into predefined use-case categories like account research and planning for sales teams.
A key feature highlighted is the ability to drill into specific workflows to check whether the model, reasoning level, and plugins in use actually fit the task — for example, verifying whether a Salesforce plugin is being used for account research, or identifying gaps that signal a need for more training. For engineering teams, the console now surfaces measurable outcomes such as Codex’s contributions to commits, merged code, and code reviews over time.
The video also demonstrates the admin plugin, which lets admins query usage and spend data conversationally — for instance, generating a 30-day trend report across teams, visualizing top use cases, and turning the analysis into a leadership-ready slide deck shared directly to Slack. The walkthrough is aimed at enterprise administrators looking to justify AI rollout decisions, allocate budget, and identify where to expand or adjust access based on real usage data.
📺 Source: OpenAI · Published September 16, 2026
🏷️ Format: Tutorial Demo
