Descriptions:
Stephanie Nyarko walks through building a fully functional AI voice assistant for e-commerce customer service using Sylvia, a no-code platform that connects to Shopify and Google Sheets as data sources. The tutorial opens with a live demo call where the assistant handles an order-status inquiry — asking for an order number, looking up details, providing a shipping update, and answering a product question about summer sales — entirely without human intervention.
The build process is shown from sign-up through deployment: selecting an e-commerce customer service template, connecting a Google Spreadsheet as a mock order database, letting the platform auto-extract product data from a website, customizing the agent’s name and prompt, and testing the finished assistant. Sylvia assigns a free AI phone number at sign-up (usable for 7 days, then $30/month), auto-populates a knowledge base from the store’s website, and includes an inbox and analytics dashboard tracking conversation outcomes, AI resolution rates, and call transfers.
Nyarko also covers Sylvia’s Shopify native integration for stores that want to connect directly rather than use a spreadsheet, and notes the platform serves both small businesses (700+ owners) and enterprise clients (100+). For small e-commerce operators looking to automate inbound customer calls without writing code, the video provides a clear, replicable path from zero to a working voice agent.
📺 Source: Stephanie Nyarko · Published May 18, 2026
🏷️ Format: Tutorial Demo
