Summary
Nick and Danielle from OpenAI’s developer experience team explain how the company’s own staff use ChatGPT work, described as an agentic teammate that takes on ongoing tasks once it has the right context. They interviewed three of OpenAI’s heaviest users to learn what they do differently.
Dani, who leads developer social, uses it to track how a launch such as GPT-6 Astra is received. A ChatGPT site gives executives a live report, while a background assistant reads the social feed, adds posts to a content sheet with engagement metrics, and watches Slack channels for urgent updates. Adrian, who leads competitive research, analyzes sales call transcripts to find reasons for lost deals that CRM notes miss. He built Compete Corner, a site for answering common competitor questions. Competitor news forwarded by text is researched, drafted for review, and published once approved. He also built Model Galaxy, an interactive visualization of performance, cost, and latency across frontier-model benchmarks.
Casey, OpenAI’s chief people officer, collects research on how teams adapt to AI into a shared knowledge base. That base powers a leadership coaching site built on GPT Live. The session encourages viewers to identify their own bottlenecks and hand off recurring investigations to an agent.
📺 Source: OpenAI · Published October 07, 2026
🏷️ Format: Workflow Case Study
