Descriptions:
Anoop Joshi, Chief Trust Officer at Trustpilot — a consumer review platform serving more than 70 million monthly users — describes how his legal team deployed Wordsmith, an AI platform built for legal document processing, to manage the high volume of contracts, legal correspondence, and content removal requests the company receives across multiple languages and jurisdictions.
Before adopting Wordsmith, lawyers were spending significant time answering the same questions repeatedly across different geographies and working through similar contract types day after day — a pattern that eroded motivation and pulled attorneys away from higher-value strategic work. The Slack integration was the first feature deployed and quickly became one of the most impactful: rather than routing every legal question directly to a lawyer, employees could query Wordsmith first, reserving human attention for genuinely complex matters.
In commercial legal operations, Wordsmith now handles first-pass redlining of vendor contracts. The team reports an average saving of 160 minutes per contract review and an 85% reduction in time-to-handle. For incoming legal letters, throughput has reached 300 to 500 per week. Joshi frames the deployment explicitly as a response to budget pressure — a way to make faster, more consistent decisions without expanding headcount — while also noting that reducing repetitive work has meaningfully improved lawyer engagement and retention.
📺 Source: Sharbel A. · Published May 21, 2026
🏷️ Format: Workflow Case Study
